Shipping Policy
Fast and reliable delivery across India
Effective Date: January 1, 2025
Last Updated: September 9, 2026
1. Shipping Areas
We currently ship to all states and union territories across India. Our shipping network covers both urban and rural areas through our trusted logistics partners.
Coverage Areas
- All major cities and metro areas
- Tier 2 and Tier 3 cities
- Rural areas (where logistics support is available)
- Remote locations (with additional delivery time)
2. Shipping Methods & Timeframes
Products are routed through eligible Shiprocket Domestic or Cargo services according to their packed size and weight. The cheapest eligible service is selected automatically for each shipment. Delivery estimates are shown at checkout when supplied by the carrier.
Domestic parcels
Each purchased product unit is generally packed and rated as a separate box.
Tracking becomes available after the shipment is created and an AWB is allotted.
Cargo consignments
Cargo boxes with the same origin and destination may be grouped into one consignment.
Waybill or LRN details appear after shipment creation.
3. Processing Time
Orders are typically processed within 1-2 business days. Processing time may be extended during peak seasons, holidays, or for custom/made-to-order items.
4. Shipping Costs
Delivery charges are calculated live at checkout from the delivery address and the packed dimensions, weight, and value of every box. Mixed Domestic and Cargo carts show one combined charge, equal to the sum of the selected shipment rates.
5. Order Tracking
Once your order is shipped, you will receive tracking updates via email and/or WhatsApp, depending on your signup method and checkout details. You can track your package using:
- Our website's order tracking page
- Your customer account dashboard
- Direct updates sent via email and/or WhatsApp
- Customer service support via info@jakcandjill.com
6. Delivery Information
Delivery Attempts
Our delivery partners will make up to 3 delivery attempts. If delivery fails after 3 attempts, the package will be returned to us, and you may be charged return shipping fees.
Delivery Requirements
- Someone must be available to receive the package
- Valid ID may be required for high-value items
- Signature required for orders above ₹5,000
- Apartment/office deliveries require proper address details
7. Special Circumstances
Peak Season Delays
During festivals, holidays, and sales events, delivery times may be extended by 2-3 additional days due to high order volumes.
Weather & Natural Disasters
Extreme weather conditions, natural disasters, or other force majeure events may cause shipping delays beyond our control.
8. Damaged or Lost Packages
If your package arrives damaged or goes missing during transit:
- Contact us immediately at info@jakcandjill.com
- Provide your order number and tracking information
- For damaged items, provide photos of the package and contents
- We'll investigate with our logistics partner and provide a resolution
9. Contact Us
For any shipping-related questions or concerns:
Jack & Jill
Mahal Hospital Road, South City, Village Aayali Khurd, Ludhiana
Email: info@jakcandjill.com
Support Hours: Monday-Saturday, 9 AM - 7 PM